Deborah Anderson
Changed due date, did not notify and charge 1200.00 in late fees. - CareCredit-Dental

I had account for CarCredit card for 10 yrs. I used only for dental care. I choose to go paperless. I had my payment drafted from my bank automatically every month prior to due date, in excess of amount due. I did not look at the statement often as I knew the bank draft cleared every month.
Then I decide to check my balance with the idea of using it again. According to my calculations, my balance should have been $200.00.
I was shocked to find, GE Capital Bank had changed my due date with out notifying me.
They had charged me late fees every month for 1 year without one call to me.
The due date difference was 2 days. I had no idea. I spent hours on the phone with their representatives%u2019 trying to resolve this issue. They couldn%u2019t help me nor direct me to anyone that could make decisions. The account had accrued over $500.00 in late fees and would have continued to charge fee%u2019s unless I paid the $500.00 in late charges. I notified them I would not pay anything else on the account until someone of authority notified me to resolve this, and I sent a letter to this statement. The next thing I receive is a letter from a collection Attorney. Who offered me no resolve? I offered to pay the balance of the principal of $200.00 but no more. They continue to harass me and my plan now is to contact the Federal Trade Commission. Where is this bank and who are these people??

Company: Deborah Anderson
Country: USA

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