BB&T
Approved debit purchases while account was overdrawn over $450

I have banked with BB&T for over six years and never had a problem until two months ago. They overdrafted my account on three debits I made in one day, even though according to their own balance of my account I should have still had a little over $14.00 in my account after those debits. They overdrafted my account the next day on a debit and one check I had written. I never received notification of the overdrafts, so I did not deduct this money from my balance.

Two weeks later, not realizing my balance was $160 less than I thought it was, I was being very careful with my money, as I had just lost my job. BB&T kept approving debit purchases when my account was already overdrawn. When I went to my local branch to ask how this could happen, I was told there was a 2-3 day lag on debit purchases. I told them I understood that, but if my account was already overdrawn by over $450.00, why was I approved for a purchase that day? The "relationship banker" said that was a lot of money and that a manager would have to be consulted. OK.

The manager called me the next day, and when I asked why I was overdrawn so much on debits, I was told that BB&T "assumes that I keep detailed records and will make a deposit." If I had written checks to overdraw my account and they honored them, I would not have a problem, but I have always understood that debit means if you have available funds your purchase is approved, and if not, it is DECLINED!

Company: BB&T
Country: USA
State: North Carolina
City: Asheville
Address: 1653 Hendersonville Rd

  <     >