Global Visas / HSMP.com
Pathetic service

I have faced the rut of Global Visas pathetic service and greed for money. I have therefore made an effort to complain to OISC against Global Visas, although it took nearly 8 month for them to reach a conclusion, finally Global Visas have been found to breach the following OISC codes: Code 34: All advisers must ensure that their clients are kept regularly informed of the progress of their case, and, at a minimum, clients should be updated at least every three months. Code 61: An adviser who charges for their advice or services must only charge a fee for which they are legally entitled. Code 62: Where monies or fees are taken, an adviser must keep accounts, including a distinct written record of the transactions undertaken for each client. Code 87: A client's records must be made accessible to the client upon their request. Code 88: An adviser must, without delay, having regard to the urgency of the client's business and to ensure that the client's affairs are not prejudiced, give or send the client's documents to the client or such other third party as they may request in writing. Future Action These breaches will be recorded and considered with any application from Global Visas for continued registration with OISC. Other Points The evidence in this case has demonstrated a breach of the Commissioner's Code of Standards and has raised concerns with regard to Global Visas' charging policy and the discrepancy between terms being offered to clients and Global Visas' terms and conditions of business. I have the original letter with the full investigation report and verdict. However, OISC neither offered any compensation to me nor fined Global Visas for these breaches. Hence, I do not feel terribly happy and want a way out to penalise them.

Company: Global Visas / HSMP.com
Country: USA

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