Sallie Mae
Sallie Mae: Poor customer service, worse solutions

I cosigned my now ex's student loans. She filed bankruptcy, walked away from her student loans. I started repayment per the cosiger agreement. Problem: Sallie Mae repeatedly told me over 8 months I was up to date on the ONLY loans I was cosigned on. I received several past due notices on loans I was told were NOT in my name. Turns out, 12 or more of their "account specialists" looked at the wrong screen the dozen times I called to clarify my status. I'm now looking at the other loans going into default and collections... With a $600.00 monthly payment after I pay off hundreds in late fees and penalties for loans I was told were NOT mine. Meanwhile, they will not even purse the primary. Even giving my limited income as a single dad, they will not lower the payment to a level I can afford. I'm trying to live up to my responsibilities as a cosigner (I've got a maxed out credit card to prove it... I had to use it to get the loans out of collections).

My advice to ANYONE: choose a career with McDonald's before borrowing a single penny from this organization. Even in a situation where you are willing to pay and live up to the agreement, they will find a way to ruin your life.

Company: Sallie Mae
Country: USA

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