Wells Fargo Home Mortgage Property Loss Department
Holding homeowners ins claim for home repai

I am having a nightmare experience with WFHM. We had water damage and sent in all paper work and contractor information, so they could review it. The first check was sent out to us and the contractor. Then we found out our contractor was not truly licensed and not legally able to pull permits or able to finish job; and even if so his work was awful; so now that WFHM has been informed that the city building officials and police department will be trying to pursue charges of fraud on him. And his contract is the not legally binding. WFHM will not let us fire him and hire someone else. Our choices are

1) have him agree to quit in a written letter, which he will not do 2) send him

2 certified letters that he will not accept, which he did accept them

3) wait for a court resolution. This could take months and cost money I do not have. I
do take responsibility for not doing a more thorough background check on this
contractor, but what the heck was WFHM checking out about this contractor for a
month before they sent out the first 1/3 of the money. I told them I will take
the loss of the first check just please let us hire a new contractor to start
our kitchen.

I have 3 kids and have been living without a kitchen since
04/11, just a plywood floor, no electric or water. And after countless attempts
to plea for help; I hear the same thing from them, I am sorry but this is our policy.

Company: Wells Fargo Home Mortgage Property Loss Department
Country: USA
State: Ohio
City: Springfield
Phone: 18888821838
Site: wellsfargo.com

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