Wells Fargo
Double charged my bank account

I named customer support at approximately 5:00 pm on 11/8 and spoke to a “steve” as he refused to give me his last name I cannot provide it here. I discussed that my consideration have been billed doubly for my regular vehicle cost in addition to a few additional charge card payments. I asked how this occurred. He explaine that it had been my problem in certain depth. I described what had occurred after I was requested to-go in and confirm my bill-pay put up once the switchover occurred from Wachovia to Wells Fargo.

I explained the times were comprehensive about the site displaying whenever a guarantor might obtain cost centered on my deliver day. I altered the times to get into that consideration and so I wouldn’t be overdue on my funds. Consequently I wound up twice spending on my expenses. I expected him why he hadn’t described this task when he “told” me what I'd really completed. He explained “rather impertantly” that it had been a manual change that I thought we would do. I discussed that centered on what I had been viewing about the display and also the times being shown that I didn’t believe I'd an option.

He was rude and condescending in his tone and his method. I discussed that I'd like his title and that I desired to close-out my balances easily couldn’t rely on WF to not increase cost me. He declined to provide me his title at-all and explained the phone call had been documented. I stated “good – you then must comprehend great customer support and that's whenever a client request you anything for example your title or even to confer with your boss that you ought to comply”.

He continued to operate around in groups informing me he might clarify and reply my issue … I said okay. What's your title … this continued for a while and also to no avail. He eventually secured and explained his title was David … again I requested for his lastname and/or his boss. He extended to group round the issue and was exceedingly rude. He ultimately explained he'd obtain a boss … that required a great deal of time. A men arrived on as well as in an extremely heavy tone stated … anything towards the aftereffect of … “yes … may I assist you”.

I started to clarify concerning the bill-pay miss-understanding and got a couple of phrases in and that I was stop. The loud beeping in my own hearing was the sign that the business has some inadequate customer support. Which means this “Steve” was extremely rude … I really think that the boss “whom didn't provide a name” was a phony. I'll be getting my company elsewhere the moment I will. I'm really dissatisfied inside your business & most significantly inside your poor customer support.

Company: Wells Fargo
Country: USA

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