TCF Bank
1800-TCF-Bank Disgusting customer service and customer abuse

When i first opened this account, I was told I get a 24/hr grace period for overdrafts. I got a notice that I was overdraft by $45.00. I knew I had this grace period so i went in the next day to take care of it, only to find $96 in overdraft fees. The manager was reluctant, but eventually gave me back the fees after explaining what was wrong. Next thing I know, two months later, I am charged $15.00 for using my card as a debit when I was told to only use as a debit!

Well, what BOBBY, the branch manager meant to say, was use it as a credit. They're mistake right? Nope. Apparently it was mine. I paid the $15.00 and left it alone. NOW, this month, I look at my account and I was charged $9.00 for an ATM transaction. BOBBY said that TCF Bank charged double or even triple atm fees!!! My total for all atm transactions was a whopping $50! I got furious because the lady that answered my call, (MONICA) called me unruly.

SO, i called corporate AGAIN. Did i get my $50.00 back? Nope. They have me a measly $9 back. Big wow. Now, just two weeks later, I go into my branch and take out all the money in my account, clearly saying to the woman, "MINUS PENDING TRANSACTIONS". She gave me my money and i went on my way. Now a day later, I get a notice that my account is -115$. WHAT?! I haven't used my card!

Take a look at my account, they charged me $74.00 in overdraft fees for a -41$ balance, because of a pending transaction. Didn't i tell the woman"MINUS PENDING TRANSACTIONS"? I guess they're deaf over there too. So, i call the branch AGAIN and speak to MONICA who again, was rude and said shed have Bobby call me. (Riiiiiiiight) So, i called corporate yet again, and i talked to three different people, all saying the last incident was MY FAULT! There is NO BANK ERROR! Did i get my money back? Nope.

I have had it. This has been an absolute nightmare with this company! Dont ever bank at tcf!!!

Company: TCF Bank
Country: USA
State: Illinois
City: Crystal Lake
Address: Rt. 14 (Inside of Jewel)
Phone: 8154594500
Site: tcfbank.com

  <     >