Merchant Services Direct
These guys are fraudulant LIARS!

I am a sales rep/account manager for a processing bank called Elavon. I am filing this complaint because of the unethical and fraudulent tactics used repeatedly by Merchant Services Direct to acquire new clients! In the last 3 months, I have had 4 separate clients whose accounts I handle call me and tell me the same thing about Merchant Services Direct: They say "someone called me who works with Visa/Mastercard

(lie #1, which is punishable by severe fines and automatic black-listing from selling processing services) and that they found my rates are too high

(lie #2, since they, in fact, have NO IDEA what the merchant's rates are) and that they want to schedule a time to come by my office and 'update' my account.

(lie #3, since they really want to SWITCH their account, not 'update' it)" When the reps come into the office, they do their best to avoid EVER telling my clients who they really are, and on the couple occasions my clients asked them, they said they currently handle their merchant account

(lie #4) and that they just need to sign some paperwork to 'update' them and get them 'direct pricing.'

(lie #5, since Merchant Services Direct isn't in fact a processing bank, they are an Independent Sales Office (ISO) of Wells Fargo Bank. Wells Fargo, in fact, isn't even a direct processor, they are an ISO of First Data Corp. So, really, Merchant Services Direct is a MIDDLE-MIDDLE MAN. Hahahaha, what a joke these sales people are!!!

Luckily, I treat my clients like family and have strong relationships with all of them, so all 4 have contacted me directly before signing anything. Had they not, they would have been fooled by these lying, deceitful people.in one case, the sales rep had actually told my client she was going to save him $130/month. After I looked over the contract, it was actually going to be $40 more expensive than what I have him priced at!!! There is no ethical boundary with this company so PLEASE beware!!!

Company: Merchant Services Direct
Country: USA
State: Washington
City: Spokane
Address: 9212 East Montgomery Avenue #400
Phone: 8779280305

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