First Premier Bank
Ripoff the most rude customer service representatives

I cannot believe what a ripoff this company is. Here's my story: I'm going through my mail as usual and come across this credit card from first premier, I'm thinking wow, a gold card that I don't even remember applying for. Well that should have set off the warning signs right then and there. But, I was in a tight situation and was thinking that maybe this was a blessing from God. Well, it was the complete opposite of that. First of all the fees are outrageous. And when you really think about it, what sense does it make to make payments for something you haven't even purchased just for the sake of holding that "gold" card? Anyway, I was trying to travel and the amount on the card was exactly the amount I needed. I went in to the travel agency and had them to run it through just to ensure that there was really enough on there. That's when the nightmare began. I had all of the information such as the voided receipt and everything but when my agent tried to run it through again (I had to have extra cash on hand to make the purchase) it was declined. Needless to say, the money was never put back on the account despite my numerous phone calls as well as my agents. They told me that it would take 15 days ok well it's been over one month now!!!

These are the most rude customer service representatives I have ever dealt with in my life! They must be the seed of loan sharks, I mean I tried to explain my situation but before I could get one sentence out, I was interrupted and one lady was extremely nonchalant and not helpful at all! I've said all this to say, please, try applying for a card with a reputable company even if it has to be secured especially if you're only trying to get your credit back on track. Let First Premier be your last alternative!!! Beware!!!

Company: First Premier Bank
Country: USA
State: South Dakota
City: Sioux Falls
Site: firstpremierbank.com

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