Proline Auto Katy Texas
Deceptive trade act

My father had my car towed to this shop as he used it prior. He was told the hydraulic pump failed and had to replace it and REBUILD my transmission. Charged him $1900.00. When I picked up my car a week later, it ran awful. Made a noise upon starting, horrible clunking sound from front none of which was there prior. My car 2 wks before had just passed inspection at FORD. I called the shop back and told them, Mark said to bring it in. I did, Mark had one of the boys working there drive it, Justin came back in and told me I needed Brakes and Rotors; both axles replaced and an alignment and needed wheel bearing replaced on both sides. I was dumbfounded. And no mention from him of the noise at starting. I asked what made the clunking noise and he said the wheel bearings. I asked for a quote and he called me at work the next day with 3 quotes. I told him I could not do all that after paying for the Transmision and asked for Mark. Mark told me he would take care of the problem and I could make payments. He lent me his truck and I left my car. The next evening I came to pick up my car, it was after hours and he led me to a side office, locked the door behing me and sitting on the desk was a gun. He then said he fixed everything and I needed to bring him 4 checks totalling $1300.00. Again, dumbfounded and a little nervous over the gun. I told him I needed to talk to my parents and left with my car. I told my parents the noise was still there when starting, the clunk noise is still there just not as loud and I did not authorize any of the other work to be done. I obtained a lawyer for deceptive trade act, unauthorized work, work not completed and my car stillnot working. Mark started calling me and my parents and threatening us, stating he would reposess my car. My attorney faxed him a letter and Cert. Mailed him a letter to cease and desist all actions as we would be going to court. 2 1/2 weeks later he stole my car, by towing it and charged $750.00 repossion fee.

Company: Proline Auto Katy Texas
Country: USA

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