Citizens Bank
Unfair fees, poor customer service

Citizens Bank is let me make it clear the toughest lender I've actually caused.

They've been getting me $7.95/month to permit my Intuit Quicken application to connect with it. I have never heard about that and neither have some of my friends. Further, they never informed me that there will be a this kind of charge. And also to top it down, it does not actually function - Accelerate usually gets a mistake when it attempts to connect and so I really impaired it.

After spending the fake charge for ~5 weeks, I eventually offered them a phone. The individual about the telephone stated they'd advance it to some supervisor to determine when they might provide a refund. Used to donot hear back from their store for just two weeks-so I called back. This time around, the individual about the telephone stated the consideration does not display a documents of the prior discussion so he place in a notice in to the program and again stated they'd advance it. Nevertheless no term for just two weeks-so I named them your final period. This time around the individual stated he recognizes an archive of the prior report however the problem continues to be available... He guaranteed possibly he or even the supervisor might contact me within 7 days. It has been 14 days and that I never heard back from their website.

Between Your receiving costs like thieves and handling client issues thus badly, I Will clearly stop the consideration. But when you're scanning this, I recommend that you simply do not bank with People. I am showing my friends exactly the same. It is no surprise these large banks have been in such difficulty and require us to help them out (through the federal government and also the costs!)... Truly amazing.

Ranjit

Company: Citizens Bank
Country: USA

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