ICICI Bank
Unable to COnfirm Payee while abroad

Hello,

I'd like provide for your notice concerning the horrible procedures at ICICI Bank. I've an ICICI checking account in Kukatpally, Hyderabad Department. I found US on the qualified task.

Our mobile number (India) authorized with ICICI is deactivated and there's no method for me to get the URN or OTP! It's very unusual to discover that, the telephone bank official claims 'OTP' through telephone whenever we supply the bill number, FLAG, account password along with other specifics to authenticate myself.

But, the exact same doesn't maintain advantageous to URN to verify a payee! I had been requested to deliver a postal courier to ICICI bank seeking the change in cellular range with evidence of identification (Hardcopies). The whole procedure may take upto 3- four weeks.

Talked with N Quantity Of phone-banking officials and all-they might state is sorry for not having the ability to supply URN / verify payee despite I authenticate myself with the required specifics. What's the purpose of getting phone-banking support, whenever you can't give a easy service to verify a payee???

ICICI must possibly give a function to alter the cellular range online or enhance their phone-banking providers to assist us better.

Thanks,

Naveen Varkatam

Company: ICICI Bank
Country: USA

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