Freescore.com
Freescore bad customer service

Hi back om 5/2 my husband and I needed a copy of our credit report since weve been married for 10yrs we had never looked into our credit, crazy yes I know. But we desided to go online and just get the annual freescore but it was the biggest mistake. It says that you have a full 7 day free trial but even thow I cancelled on 5/6 and on 5/10 they drafted from my bank of america. I called the 800-316-8824 this is the # on my withdraw @ the bank. Freescore customer service said no withdraw shows in there system that freescore drafted my account. After over 7 calls freescore gave me a fax # to fax proof that freescore had withdrawn my bank account, I did. I attemted to call a couple of other times after my fax, the customer service girl said it takes a couple of weeks to get a refund. So this morning i go online to my bank just to make sure my mortgage payement has been withdrawn and to my surprise Freescore same 800-316-8824 has again drafted $29.95 an MVQ*FREESCORE withdraw, I called 6/8 @ 12:30noon time and a customer service by the name of Jeremaya hung up the phone on me, then I call againg telling customer service Cindy to tranfer me to a supervisor she says she is the supervisor and I asked for an ID# She gave me #17356, this is just a confirmation # of the call not her employee # by the way. She tells me to tell her whats the problem I did and I told her all your gonna do is just give me the fax # again Ive been thru this before, I also told her that my mortgage payment will be late because they took out $ from my bank know my mortgage will be late. So she put me on hold comes 2 mins later and days well we have not received your fax, from may 10th so let me give you the fax# again... This is why think again before using this site.

Company: Freescore.com
Country: USA

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