Wells Fargo
Incorrect Garnishment, Unjust Fines/Fees, Unprofessional/Harassing Customer Service

Wells Fargo garnished my checking account/savings account/daughter's savings account without even contacting me, the customer. Firstly, the garnishment should not have occurred at all, but more importantly, had Wells Fargo contacted me, its customer, before incorrectly applying the garnishment, all of this would have been avoided.

Due to this unjust/incorrect garnishment, Wells Fargo charged my accounts several fines/fees.in the end, after it was proven the garnishment should not have been applied by Wells Fargo, Wells Fargo still would not add back all of the fines/fees it had unjustly/incorrectly deducted from my accounts. I've asked many times.

Additionally, in my attempt to resolve this issue caused by Wells Fargo, I contacted the Legal Department in Philadelphia (which is why I chose that address for this report). I called at the opening hour of business and still held for an hour. When I finally received a human, she was rude, unprofessional and uncaring. Her behavior was not an escalated one; she started our conversation in that tone. Furthermore, she accepted no responsibility on Wells Fargo's behalf; she put all blame on me and told me, in no uncertain terms, that I must fix it. She helped none at all.

Wells Fargo should not have garnished my account. It should not have fined me at all, and, therefore, should have returned all of that money to my account, putting my account back to the way it was prior to the Wells Fargo mistake. Finally, Wells Fargo should not allow/train its employees to be so incredibly unprofessional. It should put its clients first.

Wells Fargo can keep its apology and its accounts. I simply want my (and my daughter's) money back.

Company: Wells Fargo
Country: USA
State: Pennsylvania
City: East Philadelphia
Address: 101 N. Independence Mall
Phone: 8005224045
Site: wellsfargo.com

  <     >