Woodforest National Bank
Excessive Delay for Checks Deposited

I Googled Woodforest for an issue I'm having with a deposited check and found the report by Plano Teacher which is almost exactly the situation I'm having with a nearby branch of Woodforest Bank. I've been with Woodforest for about 9 years, no overdrafts, have both business and personal accounts there. I deposited a local check from a bank about 4 miles away from the Woodforest branch and was told there would be a 7 business day hold. The check was for just over $1000. As the poster below noted, this translates to about a week and a half in real days.

I've read the reference below to the Federal Reserve Board rules and also the Consumer Union rules for availability of funds for deposited checks. Woodforest obviously doesn't follow (and doesn't care) about following the regulations for funds availability.

The only thing worse than the excessive delay which generates interest from the daily float for Woodforest, is dealing with the tellers. The bar isn't set real high for employment at Woodforest. The first teller I spoke with said "I don't know where the Federal Reserve Bank is at, I work here at Woodforest." There's usually at least one person at the branch who is reasonably competent, but the IQ superiority of the Walmart clerks is readily apparent. (Woodforest branches are located in Walmart stores).

More a matter of principal than necessity for me, the long delay of making funds available is just another example of Woodforest's "take advantage of the consumer... Because we can" attitude. News reports routinely have stories about well-known banks like Bank of America and Citibank taking advantage of consumers. Woodforest policies and practices clearly illustrate that it's not only the large well-known banks that people need to call into question. This has been an eye-opening experience for me.

Company: Woodforest National Bank
Country: USA
State: Texas
City: Plano
Address: 6000 Coit Rd
Phone: 4694676833

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