Lexington Law
Lied about cancellation

Me and my wife tried lexington law firm for credit repair last year after searching the internet for the best company. The one thing we were adament on was being able to cancel at anytime, for any reason, no questions asked. Our rep said "Not a problem, as long as you call before the 24th of whichever month you want to cancel we wil not debit your acct. We decided to give it a shot. For a $160 month for me and my wife and for 6 months we had their service. They took some things off of mine and quite a bit off my wife's so I am not complaining about the service. However, when we tried to cancel the rep said, "We can put you in a hold program and for the next 3 months where you will not be charged and we will send one letter a month per individual and after 3 months if you decide to still cancel you will not be charged. So when the three months was up I called in to cancel and the new rep informed me that they would be charge of $160. I refused and said " your rep said this was free of charge and after 3 months I could decide on whether to stay or not. This went back and forth until she said, "we have a recording of the phone call where you told the rep you would pay at the end of that time. Gotcha, I replied. I told her if she could produce that phone call in a sound bite to my email I would gladly pay the bill. Here is there response letter

Dear Jason

I appreciate you letting me know. Unfortunately, we will not be sending you the audio file of the phone call you had with Matthew Kimball. However, I have closed your case so that we will not be charging you the final invoice for work which was already performed. Your confirmation number is...

It did take them awhile to remove what we wanted and it was a bitch to cancel.

Company: Lexington Law
Country: USA
State: Texas
Address: PO Box 510290
Phone: 8885963115
Site: lexingtonlaw.com

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