Citi - Associates
Rate Raised to 27.99% After Credit Counseling Plan Broken

My dealings are with a number of customer service representatives and Mr. S. Shaw, V.P. of Citicorp Credit Services, Inc. (USA).

In March I regrettably joined Debticated Consumer Counseling, Inc., which in turn negotiated a payment plan with AssociatesCiti. Shortly thereafter I received a letter from AssociatesCiti accepting the terms of the agreement, which resulted in an interest rate of 9.9% and a monthly payment of $30. In July, AssociatesCiti broke this agreement with no explanation or notice, which increased my interest rate to 27.99%, a rate allocated to a loan in default. Shortly after, realizing on my own that my interest rate had been increased to this ridiculous rate, I contacted Debticated Consumer Counseling, Inc. I asked them to contact AssociatesCiti and have the interest rate adjusted to the agreed-upon 9.9% and the backdated interest credited to my account. The amount of the back interest was approximately $120.00.

In the following months I made several attempts to instruct Debticated Consumer Counseling and AssociatesCiti to honor this agreement with me, but without success. Debticated and AssociatesCiti have neglected to fulfill any of their obligations regarding this problem. Since paying the credit card off in full, I have contacted AssociatesCiti several times on my own behalf and explained in great detail to a number of AssociatesCiti representatives the history of the account since April. I have heard a multitude of different and conflicting answers and explanations. I was promised return calls from the AssociatesCiti Credit Counseling Department several times, but I was never called and there is no way for me to contact them personally. In my numerous conversations with AssociatesCiti, I have been given incorrect information, treated in a rude and harassing manner, and given the runaround to a degree I have never experienced with any other company I have dealt with.

Now AssociatesCiti is sitting on money that should be released to me, money that is rightfully mine. The last representative I spoke to, on December 10, told me that unless I had Debticated call AssociatesCiti, there was no way AssociatesCiti would give me this money. Again, I have tried a number of times to get Debticated to call AssociatesCiti. The AssociatesCiti representative said there must be a reason Debticated will not call, and said, "Maybe you were never with Debticated. The only way we know that you were with Debticated is for them to call us." Appalled, I told her that I have six months of statements and hundreds of pages of paperwork proving I was with Debticated, which have all been copied and sent to my lawyer, and that I would be happy to fax them to AssociatesCiti. She declined.

Furthermore, AssociatesCiti has been receiving payments from Debticated since April, not from my personal account but from Debticated's account. A month after I paid this account in full, I received a letter from AssociatesCiti saying that I had defaulted on my agreement with AssociatesCiti and Debticated, after I had paid the card off in full! The letter stated that collections on the interest, late fees, and full payment would resume and that the account was in default. Soon after, I received a letter stating that my account had been in good standing since May and was not in default, but that since July I had been charged the default interest rate of 27.99%. I have had to call AssociatesCiti and go through several hours of explanations and phone transfers to get absolutely no action and no resolution. I wrote a letter to Mr. S. Shaw and have had no response.

My dealings with AssociatesCiti and Debticated have been horrid. Beware of these two "companies"!

Company: Citi - Associates
Country: USA
State: New Mexico
City: Albuquerque
Phone: 8003335759
Site: citicards.com

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