Wells Fargo
Debit Card Canceled During Transition From Wachovia and Declined at Store

My account was recently switched to Wells Fargo, I was a long time Wachovia customer. And my complaint is not because I am partial to Wachovia, they had their own issues. My complaint is about the transition, and the fact that Wells Fargo canceled my debit/visa, then I had to spend 30 minutes escalating to receive a reason and for them to act like they moved mountains to have it "rushed" to me in 2 business days. The reality is on April 19 I received an e-mail saying I was to receive a new card, then on April 21 received an e-mail to disregard the previous e-mail "stating a new card has been shipped to you." So my mistake, I did just that and disregarded, only to attempt to use my card today with more than sufficient funds, and be declined at a local store that I am a known frequent customer. So Wells Fargo thanks for your ineptitude and completely embarrassing me, then putting me through a horrible customer service call where I had to beg to receive a card.

Company: Wells Fargo
Country: USA
State: South Carolina

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