Royal Management
Mr. Gentry, Dan Belcher, Bo Pena, Noble Finance Corp. Slander and Harrassment, Short-Term Consumer Loans

Part 1
I was hired as a MIT for the Rio Grande City, TX Branch 11/1/10. While I was being trained by some guy named Sixtos, I found the customer service procedures to be quite unethical. I listened to the calls being made by the two girls that were there before me and heard comments like "why are you hiding"..."I'm going to go and take all your stuff"..."If you don't have money to pay your bills, how do you live? I have never in my life heard anyone speak that was to a customer. Not only that but this so-called Supervisor told the girls to call ALL the numbers on the account and leave threatening messages. I was disgusted and vowed that things would change as soon as I took over. Mr. Sixtos leaves the store with a 37% slow file and as of 3/19 at 12pm; I got it down to 21.75%. I find this to be pretty amazing and so did my superiors.
Here's the kicker, I had a new Supervisor named Bo Pena and Ive noticed some weird stuff happening with the money from certain accounts so I took notes on a sticky note and dated the info 1/20, the transactions were forged with my signature (a decent one but still forged) by Nancy, the girl that got hired 11/12/10. This was the first encounter. I let BO know. No reply. Mind you this was by text cause thats the form of communication he wanted at all times.

Part 2 starts with "Thursday"

Company: Royal Management
Country: USA
State: Texas
City: San Antonio
Address: 25331 IH10 West. Suite 101
Phone: 8002338572

  <     >