Accountnow
Accountnow Scam

I had part of my federal tax refund go onto my accountnow debit card on 1/29. I used the card several times that day without problem. Next day, my card was decined. I had to wait until business hours to call accountnow. Monfay 2/1 I called. They requested that I fax my driver's lic. SS card, utility bill & w-2's. I am self employed and do not have w-2's. I was given no reason why, but my account had been lockes. I had $1853.90 in my account that I could not access. I caled several times over the next 3 days without a resolution. I was always told that someone would call me back within 24 hours. I was not allowed to speak with anyone but customer service. On 2/4 I received a call from a "lady" at accountnow. She told me that "unfortunately my account was being closed" They claimed my tax refund did not belong to me, even after I sent the faxed items proving my ID. They are supposedly returning my refund to the IRS. There is no way to describe the hardship that this has left me facing.

Company: Accountnow
Country: USA

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