Espree Prepaid MasterCard
Terrible Customer Service

I had used my card at an ATM in downtown Minneapolis when my card was sucked into a machine (after only 7-10 seconds). Of course I was unable to get the card back from the bank who's ATM I was using. This is completely my fault. I should have been more attentive.

Upon calling Espree (and navigating through an illogical labyrinth of call queues) to get a timeline on how long it would take to have a duplicate card mailed to me, I was told that it would be seven to 14 business days (before it would even be SENT from Espree!). This is a week and a half to three weeks before it would even be mailed out, which is completely unacceptable.

I asked the representative if I would be able to have this expedited as I have been banking with them for over two years now and was immediately optimistic upon being told that it can be rush delivered via USPS. However, I was once again distraught to find that in doing so, they would have to charge me $50 to have it expedited. As I cannot be completely broke for (possibly) a month, I folded under their pressure and elected to have it expedited.

It is an absolute fact that I will be closing this account as soon as I can get my money out. Upon referring more than 12 people from the company I work for to this company, it is absolutely preposterous that they have the audacity to charge me $50 to have my card expedited.

Company: Espree Prepaid MasterCard
Country: USA
State: Georgia
City: Smyrna
Address: 2778 Cumberland Parkway, P.O. Box 232, Smyrna, 300
Phone: 18009364360
Site: espreecard.com

  <     >