Chase Bank
Chase Bank processed loan check twice, refused to correct mistake

My wife sent a check for a car loan to Chase Bank, which processed it on Sept. 30, for $700. They also processed it again on Oct. 1, withdrawing another $700 from my wife's account. My wife was on the phone to them for well over an hour trying to get through to a human. When she did, they kept transferring her back to customer service, through another automated phone system, only eventually to wind up with the same people who kept transferring to "customer service" again. They said for her to get her money back, they would have send affidavits for her to fill out and sign and then send back, so they could "investigate" and maybe eventually send a check. They didn't see a problem, since they said she didn't owe any more payments until December. She kept asking to talk to someone who could solve the problem, and they hung up on her.

She was lucky enough to have enough money in her bank account so her other checks didn't bounce.

She tried talking to her own bank (Citizens, in the Boston area), they said they couldn't do anything.

Company: Chase Bank
Country: USA
State: New York
City: New York
Site: chase.com

  <     >