BB&T
Check Returned Twice and Deposit Posted Late Caused NSF Fees
- 10-26-2003
- 12
How does my local Bad Banking & Trust get away with their bad practices? Recently we had an NSF charge on a check that was presented after deposits were made (we also have overdraft protection). The check was sent back to the merchant, who sent us a letter, and we went to pick the check up.
A week or so later, checking was still adding NSF charges because that one check was charged twice at the bank. The local branch told us it was the bank's policy to hold checks and run them through twice, and gave us the 800 number for assistance.
When we called, we talked to the manager, who said it was not the bank's policy to run checks through twice, that this was against the law as well as policy, that the merchant sent it back, and she referred us back to the local branch, which referred us back to the 800 number.
We talked to the merchant, who said they do not send any checks back twice, and that if one comes back they send out a letter to the person to pick it up. When we told the manager at the 800 number about this, she said the merchant was lying and trying to place blame on the bank, and she referred us to their policy and back to the local branch. Well, it will take a while to straighten this one out.
Notice the sign at your local BB&T bank that says deposits made after 2 PM will be posted the next business day. Well, when we make a deposit at 2:30 PM on Thursday, it will not be posted until sometime Friday night. How is that the next business DAY? If it is posted the next night, the next business day is over with, right? If you walk in at 9:00 AM when they open and make a deposit, it will not post until late that night. Wouldn't that make that sign false advertisement, since the next business day is done and over with when the deposit is posted?
Someone please explain to me how they can keep posting NSF fees when they are holding my deposit for the next business day.
Company: BB&T
Country: USA
State: Alabama
City: Anniston
Address: 1100 Quintard Ave
Phone: 2562375844