Western Union
Scam

After multiple attempts at picking up the funds, Western Union was unable to complete the transaction. The recipient was at first told, "You need the Control Number." despite all Western Union signage indicating that it was only required for larger orders." The second time they could not "find" the funds when the control number was provided. Subsequent discussions with Western Union revealed that they had "locked" the transaction so that it couldn't be picked up. After a third unsuccessful attempt at pickup (which was because Western Union actually didn't "unlock" the funds until 2 weeks after they said they would), I said I am no longer interested in the service and I want them to mail me a check, which they said would arrive in 7-10 days. When no check had arrived within 3 weeks I called again, and they immediately said, "The transfer is available for pickup at its original location." to which I replied, "I was told a check would be mailed to me?" They then indicated their was no such record. I asked them to look at the history of the transaction, and the operator replied, "There is no history associated with this transaction." at which I expressed shock, "You have no record of the fact that I've called you three times about this transaction, nor the fact that someone told me a check would be sent?" I then asked to speak to the operators supervisor (I was put on hold, and refused the opportunity to speak to the supervisor). I dealt with operator 668 named Victor "We are not required to provide our last names." and he refused to provide his supervisor's name, but provided her number as 691. I then asked him what time is shift ended, because I would be calling back once his shift ended, and every day until my check arrives to check on the status. He said, "in that event please tell the operator that it is listed under 'Offline Requests'" and said that my "Reference Number" was the original Control Number. I will not be surprised if I call back tomorrow and am told, "We have no record of prior conversations related to this transaction."

Company: Western Union
Country: USA

  <     >