Wells Fargo Home Mortgage
Hamp

I wish I had gone to this web site before I began to try and modify the terms of my loan with Wells Fargo. I began trial period payments 6 months ago... And now after having waited and waited and after numerous phone calls (including Presidential Services. Where they have a special complaint dept)... I have now been told "the investor. (Freddie Mac) has told Wells Fargo... I didn't qualify. So now I'm told to wait some more... To see if Wells Fargo can come up with something. But they can't tell me what options are available. I was under tremendous stress before I reached out for help... And the stress of playing this waiting game for month after month... Only to be offered nothing is an outrage! Shame on Wells Fargo for not putting their customers first! This is a bank which lacks integrity and ethics! I never would have conceived that any company could think that it could treat its customers so poorly and think that it won't affect their bottom line.

Company: Wells Fargo Home Mortgage
Country: USA

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