Card Services International - First Data
Flagship Merchant Services, Charged Fees in clear breach of documented agreement and refused to refund the fees

I signed up with Flagship Merchant Services (card service international) a few months ago and everything was going fine until recently. I noticed on my last statement they charged me $100 for a "compliance service fee." I recalled from my conversation with the representative who signed me up that this fee would be waived.

So, I checked my agreement. On my agreement is clearly says "Compliance Service Fee = $0". So, thinking this was just an honest mistake I sent an email to the representative who signed me up and asked that my $100 be refunded. This email was ignored. When I called them I was told that "corporate had imposed this fee and there was nothing they could do."

Company: Card Services International - First Data
Country: USA
State: California
City: Walnut Creek
Site: cardservicesales.com

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