Santander Consumer USA
The WORST customer service ever!

Inside the previous couple of years Soverign Bank was purchased out by Santander Consumer US. Having had a slim on my vehicle with Sovereign, I had been grandfathered into being truly a client at Santander. Our agreement with Sovereign did let me possess a 10-day grace time on my funds. That also rolled-over once the Lender was purchased out by this new organization.

Inside The previous week I obtained a telephone call from Santander, skipped the phone call and named straight back. I instantly requested the owner who got my phone why I had been obtaining a telephone call about my cost easily was nicely in my grace period. She explained this was section of their plan. I subsequently informed her I'd shipped out my check 3 times before the phone and they ought to be recieving payment anyday. She subsequently recommended me that she did demonstrate they received my check which there is some error signal displaying on my consideration allowing her realize that there is some info that I'd not completed about the check which makes it so they wouldn't have the ability to cash my check. I expected her what data was absent and he or she stated she didn't have use of see my check. I subsequently questioned her, "which means youare not likely to have the ability to cash that check subsequently proper?" and her reaction was, no we can not. I subsequently chose to make use of the pay by telephone choice that we understood might charge about $10 additional but thought it'd be worthwhile to ensure that my cost wouldn't proceed late easily were to mail-out another check. I obtained a confirmation number after I offered her my bank card data and noticed that it had been nearly instantly taken from my banking account.

Two days later, I realized that my banking account was in a bad stability which in my experience was difficult since I maintain excellent monitoring of my dealings through my check register. I investigated and recognized they did actually money my so-called "imperfect check". I had been ready to see my check online through my lender and there is nothing which was imperfect about this. I instantly named the 888 quantity and described what had occurred to some customer support representative. To try and reduce up all of the problem that I experienced I finished talking to an overall total of 6 various customer support representatives along with a boss by which I had been obtaining various tales from all. There is simply no compassion from the 7 reps that I talked with inside the organization.

I work on a call-center myself and realize that when calls are documented you will find calls that may be drawn. I requested the supervisory to draw the phone call so he'd have evidence immediately of what occurred throughout the initial discussion after I was mis informed. He explained this would need to undergo an undercover division which may consider about 3 - 5 business days. Within the mean-time, I'd gotten attack with 2 separate facility costs from OUR lender as a result of this scenario. I sent over a duplicate of my bank record towards the sales division at Santander (that will be what I had been informed to complete from the boss) which confirmed the facility charges. He also stated it'd have a couple of days for that acounting division to examine it. Within the mean-time I still possess a bad stability in my own consideration along with other expenses put up to become immediately taken over the following week.

To sum this all-up I've refinanced my mortgage through my very own lender and certainly will state that I'll NEVER do any type of bank or make an application for any loans with Santander again. I have never had this type of poor encounter with "customer support" repetitions communicating over me, being rude and brief with me, having additional discussions with workers as I was speaking, and having no feeling of emergency to get a error THEY created!

Company: Santander Consumer USA
Country: USA
State: New York
City: Rochester

  <     >