TD Bank
Excessive Overdraft Fees

It all started on 9/25."The Great Glitch" as TD Bank called it. I went to withdraw $50.00 out of my account and couldn't get any money out. Went home to check my accounts online and couldn't get access to them. Then tried to call and couldn't get through to customer service.

Keep in mind that all of my paychecks are direct deposit along with my husbands Social Security. Because I work 2 full time jobs for a total of 75 hours a week, everything I do is online. Auto Pay, Direct Deposit, etc. According to TD Bank they were implementing a new program and changing the way they charged overdraft fees. Since everything I do is automatic, TD Bank would process all my direct payments 1st, return them, charge me outrageous fees and then post my direct deposit payroll. Of course at that point I would have a negative balance. Some weeks I would have around $15.00 left out of a $1000.00 paycheck and no real bills covered. They had returned them all, charged their fees and then credit my paycheck.

I couldn't hardly get it stopped, because they would get my paycheck, before I could and take all their fees first. This has sent me into a financial tailspin, that I am having a hard time getting out of. I work so many hours, because I am trying to climb out of a financial mess from my husbands illness and the last thing I needed is their thievery.

I went in to the branches several times, made numerous calls, all to no avail. As of 1/12 they have taken $4,370.00 in overdraft fees.By the time I realized they were not going to correct anything, it took my companies several weeks to change my direct deposits and I am still working on canceling the auto payments. After finally contacting the BBB, they are now offering to zero the negative balances out, but "too bad" about my $4,370.00 in fees, not including all the fees charged by the companies who got things returned to them.

Someone should seriously look at the banks and begin regulating their fee scales. This is detrimental to the "little man" who has to work for a living.

Company: TD Bank
Country: USA
State: Delaware
City: Wilmington

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