Harbour Credit Counseling
Debt Free My Ass!

My husband and I decided to get into a debt consolidation program with Harbour Credit Counseling Services, Inc. We thought it was a good idea to make a low monthly payment. They would talk to the creditors and try to get the interest low and they would make the payments. Our payments would be taken out of our checking account every month. We really thought it would be a good idea.

Boy, were we wrong!!! It is true about that old saying If you want something done you have to do it yourself. They made our payments late. We had late charges added to our accounts. The accounts would go over the balance and then we would have over the limit fees. They did more harm than good. They do not keep in contact with you. No statements were sent by them to keep track of what they were doing with your money. They didnt even let us know that there location had changed. Obviously they werent doing a damn thing.

The customer service people are rude. I guess since it is a non-profit organization they make non-paying wages and they treat you anyway they want. They push you off on one customer service rep to another to the point that your questions cannot be answered and you hang up from being put on hold. When you do get someone they are snappy and rude.

We asked to be out of the program. Meaning that they are not to touch any of our funds in our checking account. After the second time of faxing a letter saying we did not want to be a part of the program anymore (they agreed and sent a letter saying that we were off of the program) they took money out of our checking account anyway causing a negative balance and NSF charges. I am currently trying to get my refund back.

They said that they would give it to me and I would receive a check in the mail the following week but have not received it. They are giving me the run around like they have been doing in the beginning. Putting me on hold and giving my phone calls to one representative after another. Not returning phone calls and just telling you anything so that you dont call them again and to make you shut up.

This is the worst place to look for help when it comes to your finances. As far as I am concerned, I do not trust any company that consolidates debt. It is best if you just pay your debts on your own.

Company: Harbour Credit Counseling
Country: USA
State: Virginia
City: Virginia Beach
Address: 149 Business Park Drive
Phone: 8008872389800997

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