Wells Fargo
Loan Modification Denied for Claimed Unreachability and Lost Fax

I've been trying for 3 months to know if I qualify for a loan modification with Wells Fargo and ever since I have been lied and cheated on.

The first time, I was denied because they supposedly never received a fax with the additional information they were looking for. I still have the confirmation page from Staples...

So, what I was told after this fiasco was to send the information by mail (which I did; registered) and call a couple of days later to make sure it was received. I did and I was told the information was received and that "they were working on my case". Two weeks later, I receive a letter saying "we are unable to adjust the terms of your mortgage" because "we have been unable to reach you to discuss your situation". BS! I was never contacted. No phone calls, e-mails or letter.

So I call again, pretty pissed off at that time. Same story: I need to pre-qualify again. I spent an hour to try to talk to the person's supervisor without success.

I'm trying again and I think this time I will call everyday to make sure that "they are working on my case".

Something is telling me I won't be successful but I'm unemployed, I will spend the time to bug them.

Bottom line, I got 6 mortgages with Wells. There won't be a 7th and I will make sure my family and friends know about their non-respectful and dishonest practices when it comes to helping people in distress.

Company: Wells Fargo
Country: USA
State: Pennsylvania

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