Bank of America, Landsafe, Countrywide BPOS
Fired from Agent Panel/BPOs

I too received a 'Notice of Termination" from Bank of America on Friday night 12/11/09. After several years of performing BPOs for them (hundreds of BPOs), with no quality issues, always on time (sometimes 24 hr turntime), and no errors, I was terminated without notice or warning.
The reason provided in the generic email was that I was audited and my work did not meet their "quality standards". Funny how my quality of work resulted in an increase of business with them, doubling my volume over the past 6 months. Perhaps like the prior post, my values were not high enough for their liking. Values in our market area have decreased as much as 40%. I know that the banks don't want to see that, but it is what it is.
I have been doing BPOs for 6 years now, and it is my primary source of income. Now, I too, am unemployed and REALLY APPRECIATE BOA terminating me a week before Christmas. They did not allow me to complete the orders that I had in my query and removed me from their system. When I asked for an explanation as to my termination, looking for specifics, all I got was a generic email that stated I was audited and there was not rebuttal period.
For those of you still working with Landsafe/Countrywide/Bank of America beware, you may be next on the chopping block regardless of your "quality" of work.

Company: Bank of America, Landsafe, Countrywide BPOS
Country: USA
Site: valuations.landsafe.com

  <     >