US Direct Express - Government Debit Card
Unauthorized charges 1st round - denied - second round 'pending'

This card is supposed to go through Comerica Bank, yet nobody at Comerica can help me. I had 2 unauthorized charges totally almost 1/2 my check that I'm disputing. The first dispute was denied... They 'told' me what happened... According to them. I filed for a 'fair hearing', which 'can' take up to 45 days, or that's one version - another is that it'll take from 45 - 180 days... Take your pick on which is the truth! I have asked if there is another number I can call, other than the general customer service number, and the answer is no. This is supposed to be a 'safe' card. Right. I'm wondering if I should contact the Attorney General's office - anybody have any ideas on that? It's been almost 3 weeks since the requested 'fair hearing', it's been over a month since I initially filed the report. I've never had this type of trouble disputing a charge on a debit/credit card in my life!

Company: US Direct Express - Government Debit Card
Country: USA
Address: PO Box 81309, Austin, TX 78708
Phone: 8887411115
Site: usdirectexpress.com

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