Santander USA / Drive Financial
Told eligible for deferral, then told nothing on account

This has got to be the worst run company in the entire universe. Their customer service is the total worst, and their personnel are untrained, ignorant, unprofessional and egotistical. Why has there not been a recent class action suit against this so called "business"? I have made 43, yes 43 payments on my loan. I lack only a little over a year having it paid off. My husband was laid off work in July. I received a substantial pay cut in August. Therefore, I got behind. They have refused to work with me.

Oh, I take that back, this past Monday they said I was eligible for a deferral. Today when I called to confirm the result of the deferral, I was told "there was nothing about a deferral on my account". So I have no doubt, I will not be granted the deferral. I will probably lose the vehicle to repossession, after 43 payments made.

Company: Santander USA / Drive Financial
Country: USA
State: Texas
City: Dallas
Phone: 8882224227
Site: wdriveusa.com

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