Tax Masters
TaxMasters, Patrick Cox, Houston Texas Requesting refund of $550.00 - cancelled service next day, no contracts signed to returned

Needed help with my IRS issues and called them.

Spoke to an Alex Rodriquez who was a very good salesman. He stated he could help and said he would send over contract paperwork and a payment plan that I would need to sign and fax back. He stated he would need a $550.00 payment up front in order to "start the ball rolling". I gace him my card# and the charge went on my card.

I then began to get a bad feeling upon reciept and perusal of the paperwork he sent over. I called him back and told him I wanted to cancel. After a brief chat, we hung up and I sent over a fax and e-mail to a Tiffany Campbell to forward to the QA dept who is supposed to review request for refunds. I stated clearly that I wished to cancel and would deal with the IRS on my own. Since it was only one day later and no work could possibly have been done, this seemed a realistic request.

I have received no followup or refund as yet. This after I cancelled the day after the initial contact and sent no paperwork or other authorizations back. I also cancelled the card I used.

Please note: I have no other complaint on the services of this company as yet since I cancelled and they did no work. All I want back is my $550.00. If I get that back, I will update this complaint.

I will continue to follow up and update this posting.

Company: Tax Masters
Country: USA
State: Texas
City: Houston
Address: 900 Town and Country Lane
Phone: 8327356046
Site: txmstr.com

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