Fcnb
Idiculous late charges, ripoff, bank goes bankrupt and no customer service, no notification of bankruptcy the business that doesnt give a dam

I have had an account with FCNB for several years now and have never any complaints up until now. I received my last statement and noticed a $35 late fee charge for a payment that shows being 2 days late. I am very disappointed in being given a late fee of that amount for only 2 days. I sent the payment off with enough time for them to receive it.

For one reason or another it was late but 2 days should not cause a late fee. I have also noticed that on my bill my credit limit is $2,000 but my available credit is $0. This is because the bank went bankrupt but chose not to notify me in advance or at all. I called Newport News and that's where I found out.

I also am very disappointed and irritated that I tried numerous times to reach someone on the phone to discuss the matter. When their automated service gives the option of speaking to a customer service rep but then after waiting several minutes to speak to someone, their service instructed me to write with any questions. To this day, a month later I still have not heard back from them. That is by far the worst customer service Ive ever experienced out of all my credit card companies.

With all the years I have used their service if this is how a devoted customer is served I will cancel the card and not use Newport News, Spiegle or any other company using them for credit service again. I also intend to contact Newport News and let them know that because of their poor credit card service I will no longer be purchasing from them.

Company: Fcnb
Country: USA
State: Oregon
City: Beaverton
Site: www.fcnb.com

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