Provident Bank
Customer service Dept

I popped a merchant account at an office near my work. The worker really was good and personable. She was casual although not unprofessional.

After I got home I study a few of the paperwork and understood I'd a problem. The financial institution worker did provide me her quantity nevertheless when I dialed it she was eliminated for that evening. I contact the client support division to request the issue and that I was cooked on my own info. I told the broker that I simply had a broad issue which she did not have to provide my bill up. She insisted that she'dnot have the ability to assist me until I offered her my own info. Oh my goodness, she require anything lacking my blood-type. When I eventually request the issue she informs me anything different than exactly what the lender worker explained. After I advised this agen the lender worker had provided me another description she stated " well why-don't you contact her?"

What??? I've experienced client service for several years which is difficult to genuinely believe that rude people such as this might have "customer support" careers. I needed to shout. 24 hours later I contact the immediate quantity the worker had provided me and that I felt forced to inform her what happened. She apologized and he or she explained to please make use of the immediate amount moving forward. I informed her that someone must do anything about that customer support division and he or she simply stated "I am sorry about that, please simply provide me a phone the next time" which was excellent of her-but what's up with that? I actually donot understand if that customer support has gone out of state-of from the nation however for a "nearby" lender both of these locations should be worlds apart.

Company: Provident Bank
Country: USA
State: New Jersey

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