Natural Source Store
Unauthorized charges

On 5/28 I was looking for teeth whiteners online. This sight popped up with a risk free trial only pay shipping of $6.95. I entered my information and kept receiving a box pop up to sign up again with a live agent, which turns out to not be a live agent.intuition kicked in and said this is not legit. Confirmation email was received that it did go through the next day. I called them on 5/29/09 to cancel any membership that was referenced in the email. Jeff advised that I did not need to call and cancel because it was trial and no further billing would take place. Well, 6/16 I get a deduction from my bank account of $79.95. I call them and they advise they can credit me half the amount today and I can keep the product. I am not paying for a product I cancelled membership on the day after I ordered a trial and paid $6.95 for shipping. Marlene Rivera, the floor manager stated that I cannot get a full refund, but, I can get a 50% discount for the product that I did not authorize shipment of, but, she will forward my dispute to the General Manager whose name is Frank Gusmano. I have not heard from Mr. Gusmano.

Company: Natural Source Store
Country: USA
Site: naturalsourcestore.com

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