NetSpend
Blocked Prepaid Card Led to Electricity Being Disconnected

I rented a car back in 2004 from a car rental. I need to keep the car longer due to mechanical problems with my car. I went to turn the car in after I spoke with the rental company and they took another deposit which was available on the card. I went to turn the car in and the rental car explained that the had bill the difference to the to the card. I explained to them that the amount that that they billed was not available on the card. They stated they they forced the amount through. I called netspend to see what happened and how could you let a charge go thru on a pre paid card that has no money on it. They stated the charges were declined they didnt pay for the charges. I called the car rental company back and told them what I was told by netspend. They insisted that I had a zero balance. They told me to wait a few days and see because maybe they reversed the charged. I didn't call back in a few days, but about a week later i received a can from the branch manager for the rental car and he stated that the payment was reverse and i will have to pay them back for the charges. I got a letter and everything. So I paid the rental car back and that was the end of that.

Now about four weeks ago 5 years later. I get a new netspend card in the mail that they sent to me, not at my request. It was such a coincidence because the eletric provide that I have is not not like a TXU or anything i have a cheaper one that is better for me becuase i live in an apartment with my 10 month old. Sunday I had to borrow $200 from a friend to pay that electric bill and becaus they take only credit or you can western union the money. I thought it would be wise and cheaper for me to activate my card on a pay as you go plan, so I would only get charged a 1.00 for the transaction verse paying a western union fee that i didnt have. So I call over the phone and activate my card and assign a pin code. Then I go to ACE to place the $200 on the card. The amount on my electric bill is $165.00 and was usind the rest for gas. I called them to get the text alert on my phone so it could show me my balance. It sent my phone and showed that i had a $200 balance. I stop to put gas in my car and the card declined and then I called the electric provider to pay my bill. It was declined, so i called and stated talk to 2 people that i could barley understand. She stated that i have to remove the block. I ask what block she said very your information. I gave her all my info and then she tell me that you are not eligible for a card. I stated to her if i wasnt eligible why did yall send me a new card thet expires in 2013 in the mail. She stated she didn't know. I ask why is there a block? She stated it is for enterprise. I said do I owe yall money and she you have no balance, but I cant get my money because its blocked. I told her to let me talk to a supervisor and i spoke with Patrick and it was the saime thing. I asked him why send the card to someone to who has a balance and why i haven't received not one bill from yall. He didn't know. He stated that he was not able to unblocked the card and after asking him several times do i have a balance and he would not answer. I know i don't have a balance I have my documentation from the rental car company where they reversed charges and where a paid them myself. I explained and pleaded with him to help get this straight and he stated that he couldnt help and can't unblocked the card. I explained to him that my light will be turned off if I did'nt make my payment by 6 pm 06/22/09. I also explained to him that i dont work and i have no mo money, because im not working, i have a 10 month old baby and we are barely making it. I had to borrow that money from a friend and NOW. This morning my lights are off... I am so upset. I am here at my mother house this morning wondering what am i gonna do. Now i have to pay additional reconnect fees to get my electric turned on. How could they do me and my baby like this. The little food I have will be spoiled. To top it off Patrick last words to me was he could not help me and he is a supervisor and he didnt try. It's only 200 but thats all i had. Thanks to my friend. I have call this moring and nothing has happend. This is robbery and they are lying and have messed up. I will report this to all media tha I can and will contact the ACE coporation to let them know how what they did. I have all my paper work and nothing form them saying nothing about a balance why, because I DON'T OWE THEM NOTHING!!! I need help with this Thanks

Company: NetSpend
Country: USA
State: Texas
City: Austin
Site: netspend.com

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