Citizens Bank Of Pennsylvania
Online Banking System Deliberately gives false balances so they can charge you fees

My daughter completing her degree at Penn State and has been a customer of Citizens Bank for a number of years.in the beginning I would send checks automatically from my Wachovia account but due to unpredictable posting of these checks by Citizens bank we changed to placing cash in the account on a weekly basis at a branch.

My daughter totally relies on her online access to the account to manage her spending and when the balance is low she calls me and so that I can get to a branch I refill the account. It would appear that the online system is always showing wrong balances. This means that rather than wait for a top up deposit she thinks she has money and buys food.

On Monday June 8th she called me to tell me she was down to $5.81, I agreed to put $40 into her account as soon as the branch opened near my office. I did this at 10am at the branch in Montgomeryville. The slip in receipt of the cash showed a balance of $45.81.

At 2 in the afternoon she called to tell me that she was overdrawn again, on looking at the account a charge of 39.00 (insufficient funds fee) had been slapped on the account while the account still showed it had a $45.81 balance, then a $9.20 charge which made the account negative $2.39. After phone calls to the bank to find out what was going on all which were met with who cares attitudes I deposited another $40 cash, again I have the slip which shows a positive balance of $ 35.16 My daughter, now starving spends $13.01 on food. Later that night she finds another $39 charge is applied making her in the red again.

Here is the issue, if you download the data to spreadsheet it shows a very different story from the website. I think deliberately trying to generate fees.

Dont use this bank especially if your a student, they are predatory sharks.

Company: Citizens Bank Of Pennsylvania
Country: USA
State: Pennsylvania
City: Jamison
Address: 2395 York Road

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