Chase Homefinance
Pre-Qualified 15-Year Refinance Switched to 30-Year, $750 Fee Kept

I was tricked to apply for a 15 year refi, when the guy prequalified me to apply. Charged $750 upfront, and Greg Schmidt never offered me a goodfaith or loan disclosure as per statutes. After a month he said I do not qualify for 15 year, refi, but offered a 30 year refi instead. I said no and asked to return the initial $750 application fee, which he denied. By this time he froze my equity credit line with another bank. I asked him to fax a letter to the bank to unfreeze my credit line. He is saying all kind of excuses, and delaying it. There is no one at this bank to listen to you. All they give is a machine answering your calls. Worst customer service ever. Buyers beware.

Company: Chase Homefinance
Country: USA
State: Ohio
City: Columbus
Address: P O Box 24696
Phone: 8008489136

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