Capital OneVisa Card
Capital One Visa Card Changed bill due date w/o consulting me. Charged late fee. Said late fee was removed, but continued to charge late fee. Virginia

On March 4, I wrote the following to Cap One:
For the last three months I have had to call to have the late fee removed from my bill for this Visa card. Every person I have talked with acknowledged that I should not be charged this exorbitant $39.00 late fee.

Last month I was called by three different Capital One people to tell me that I owed more than I paid and that I must make up the difference immediately. Each time I explained that I had already called about having the late fee removed from my bill. I also asked that your employees start talking with each other so that I would not be bothered with something I had already handled.

Again, I have the $39.00 late fee, which I do not owe and I have NO intention of paying!!!

DO SOMETHING!!! I have more important things to do than go over this every friggin' month.

On May 30, I wrote the following to Cap One:
Regarding this account, please send me an itemized statement showing that I have a past due amount.

If you can prove to me that I do indeed have an outstanding amount due, I will pay it. But, as I have explained and explained and explained, in November I learned that a Capital 1 employee arbitrarily changed my due date to the 1st of the month. I was not consulted as to whether or not this date was convenient for me. The first of the month is NOT convenient for me. I rely totally on Social Security for my income and I do not receive my payment until the 3rd of each month. From this time on, I have had nothing but aggravation!

On November 5, I talked with a Specialist, Cindy, who said she would remove the $39.00 late fee, and I paid $63.00 on the phone. On April 4, I talked with Alan in Collections who said he would remove the $39.00 late fee, and I paid $120.00 on the phone. No matter how many times I've been told the late fee has been removed, it keeps popping up on every (bleep) ing bill.

At this time, I have been paying interest on these past-due amounts, even though they have been removed. Please, please talk to each other. PLEASE, PLEASE LET'S GET THIS STRAIGHTENED OUT ONCE AND FOR ALLLLLL.

In response I received a letter from Cap One telling me that my due date was being changed, again, and explaining how and why a late fee was charged. Essentially, I received a non-response. I have written to the CEO in Falls Church, VA, but do not expect to receive any more satisfaction than I 've already received.

Company: Capital OneVisa Card
Country: USA
State: Utah
City: Capital One
Address: Capital One Bank, USA, NA, 2980 Fairview Park Drive, Suite 1300 Falls Church, Virginia 22042-4525
Phone: 9209313195

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