Wells Fargo
Predatory and Deceptive Sale of Stamps in ATMs
- 05-30-2009
- 9
I'm quite a long time client of Wells Fargo. I realized that I really could purchase stamps at my ATM. How may I not? A display pops up and demands basically require postage stamps as the ATM is running orders. Prior to the May 11 escalation in shipping prices, I chose to purchase stamps from Wells Fargo for that first-time included in a deal after I was adding a check.
Only if I got home and looked over the stamps and bill, did I understand that there is a transaction charge. And exactly what a charge! Eight pennies per press!!! Therefore, for my purchase of ninety stamps, Wells Fargo netted $8.10 for that deal.
I returned to my lender and attempted to come back the stamps to get a return. They recommended that I'd to follow the problem through the 800-number about the back of my check card. The very first person at Customer Support was ethical, but recommended that yes, there actually was a-penny a press purchase charge with no, I really could not return the stamps to get a complete refund.
The primary display providing the choice of purchasing stamps makes no note that there's a purchase fee, and also the display taking the purchase of stamps during ATM transaction-processing doesn't note that there's a transaction fee. The display that provides various levels of stamps available doesn't note that there's a transaction charge. Just about the very last display requesting verification of the purchase will there be any info that there's a transaction charge. The price of purchase and also the request verification is in large letters and also the info the price includes both price of the stamps along with a purchase charge is below that in smaller characters.
I believe just how Wells Fargo areas stamps at its ATMs is misleading and deceptive. I published Wells Fargo that modifications be produced instantly towards the displays proven to the client to ensure that each time there's an offer to market stamps there's also a notable declaration that there's something charge for this type of purchase. Which was in March – no change however. No real surprise there. Really dissatisfied.
Company: Wells Fargo
Country: USA
State: California