Wells Fargo Bank
Overcharged

I was charged a $25 annual fee for the Wells Fargo Check Card Rewards program. I was surprised to see this fee because I canceled the program three years ago. It took a 15 minute call and talking with three customer service reps before one admitted that there was an error made and yes I had indeed canceled the program three years ago. Seems, they explained, that I was somehow re-enrolled on April 1st and then charged the $25 fee. The customer service rep said this had been happening recently to some customers with no further information. She said she would have to de-enroll me in the Check Card Rewards program and that it would take 7-10 business days for them to return the money to my bank account. I'm curious about how many others were 'accidentally' charged this bogus fee. I'm suspicious that Wells Fargo will ignore this problem with their system because they assume most folks won't notice a little extra $25 fee taken from their bank accounts.

Company: Wells Fargo Bank
Country: USA
Site: wellsfargo.com

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