TD Bank
Misinformation, rudeness, lack of customer service

Because of TD Bankis incorrect info and terrible customer support through both their phone center and email middle, I dropped a considerable amount of cash and had equally a holiday and function vacation destroyed.

I travel frequently and was lately in Mexico when my TD Bank credit/bank card was obtained, making me nearly completely without resources and stuck in a little city.

I learned the "tollfree" quantity supplied wasn't "tollfree" at-all (and later found, via an email trade, that TD Bank was conscious of this). Therefore, utilizing my last money, I put a telephone call to record the card eliminated. Darren, within the Mount Laurel, NJ call centre, was excessively rude, explained I had been incorrect after I told him it had been not really a toll free phone. I requested to talk to his boss. "Jessica" was a whole lot worse and explained that there is no additional quantity, nothing she could do, that she couldnot lookup my regional department, and they couldnot move money, cable money, or problem a brand new card in under 5 to 7 business days. (the Majority Of that was considerably false.)

She subsequently punished me for lacking somebody "simply visit Western Nation and cable some cash."

I tried for 2 times to achieve my regional department (who might have released a brand new card instantly). However the point was hectic during four attempts on Wednesday and four attempts on Sunday.

These same times I e mailed the client support people on the internet site. (and undoubtedly, needed to delay twenty four hours to get a response.) I obtained an inane response from the lady called Ann Catanzarite stating that she was "sorry" and informing me the issue have been submitted for evaluation. She recommended I contact the toll free amount

Not just that, nevertheless when I eventually managed to get house—a tale by itself—I came across that there have been no records on my consideration and none of the info have been submitted.

Since I Have had no additional use of resources (and because the Charge crisis providers do not affect a TD Bank Visa credit/bank card) my journey was destroyed. I invested a little bundle in bank costs and telephone costs and TD Bankis telephone and email support did nothing to react.

Company: TD Bank
Country: USA
State: New York
City: New York
Site: tdbank.com

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