BBVA Bancomer
Charged for ATM withdrawal that was not made

We stayed at Pueblo Bonito Emerald Bay resort and utilized their ATM in the lobby to obtain cash from our credit card. The first amount we requested was $3000 pesos. We were told by the machine the money was over our limit so we assumed we had hit our daily maximum in the states. We were not given a receipt for this transaction. We then entered $2000 and received the money and receipt. Today our credit card statements shows both amounts as withdrawn from our credit card amount. We made a poor assumption because we were staying in a "Nice" place, that ATM withdrawals would not be a problem.

Company: BBVA Bancomer
Country: Mexico
State: Sinaloa
City: Mazatlan
Phone: 800018001122
Site: www.bancomer.com.mx

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