Countrywide Home Loans
Forced Late Payment - Stated they send the bill as a curtesy and if I don't receive it too bad

I just realized today that I have not received a bill from Countrywide in the past two months. I immediatly called to see if I just lost my mind or what. They insisted that they had sent the bills to the proper address. I immediatly made a double payment by phone and was charged a late payment for February. I argued that we have made all our payments on time since 2006.
I told them that I rely on receiving the bill as I not only do my personal bills, I do my fiance's personal bills and I am a bookkeeper for his company, and I have my own business. I process a lot of checks each month. They told me that the paper bill that we receive every month is just a curtesy and that they don't have to send the bill by mail, that I could go online and see everything there. My God, what if I didn't have a computer or I didn't know how to use one? I just hope now, that they haven't messed with our credit by making a report to the credit bureau. If I find out that they did that I will go to every length possible to ruin them. I beleive this is how they are making money, if they pull this every once in awhile to a couple thousand people then they can get away with it. They have a very cocky attitude about it too, as if it was all my fault that I never received the bill. I am responsible for paying six mortgages every month, if I don't get the paper I'm screwed.

Company: Countrywide Home Loans
Country: USA
State: California
City: Van Nuys
Address: PO Box 10229
Phone: 8006696607

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