Advanced Wellness Research
Unauthorized billing

I signed up to receive a free sample of Acai Berries. Got those. Didn't read terms to realize I would receive berries each month. December 10th, money was taken from bank acct. So I called to stop membership on December 22nd. Berries were never received (was waiting on berries to call in so I could get return authorization number as well as cancel membership). December 23rd, more money was taken from my acct. One shipment of berries arrived on December 26th. Called in same date and was told computers were down. Called back December 29th and was told I could not be found in system by order #, name, phone number or email address. This is frustrating enough but everytime I call, reps have heavy accents and I have to tell them over and over what has happened because they don't understand English very well. Also, the back ground noise there makes it impossible to hear them. Sent emails complaining of this and was continually told to call in to resolve the matter! In addition to the money taken from my account, I received a bounced check fee when the second amount was taken out. I also had to cancel my debit card to ensure no more money would be taken out because I sure haven't gotten any resolution over the phone!

Company: Advanced Wellness Research
Country: USA
Site: advancedwellnessresearch.com

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