WFNNB - Express
Late and maintenance fees on store card, customer service unreachable

I got my card with Express store in Dec. After having some problems with them and receiving $10 "GIFT" card for my birthday, but my account being charged with those $10 as some fee, can't remember no more what they called that fee (something like maintenance fee or something), I decided to close my account.

September I was shopping and was convinced again by sales representative to open a credit card again with them. So I re-opened my account and paid for some things with it. I never received any statement, but after a while I received a call from Express saying that I have past payment due and they urged me to pay over the phone with $10 fee so they would not file report it to credit bureau. I made my payment over the phone, since being very busy with work and my online banking was suspended at that time and my account was locked out so I couldn't pay it online and I live far from nearest Express store so I just made that $40 payment with $10 charge.

Later on I went to the store and made a full payment for my balance (as sales clerk told me), but apparently it wasn't full payment. I didn't receive my statement next month (didn't move for 2 years now) but month after that story goes over again. I receive statement with Late Fee of $20 for not paying my balance. I tried contacting them about that over that phone but its a hassle to reach them over the phone, and I tried to contact via email, but never got any emails while changing 2 different emails. I scheduled my payment the same day I received my statement, and few days later I finally reached them over the phone (still no answer on email).

After explaining my situation, I got told that since I made my payment I cannot be helped with that Late Fee no more. I was told, I should of call them and get that resolved before making payment. With my busy schedule and having a hard time reaching their customer service, I made that payment so I would not get another late fee charge. So putting all of this hassle having this credit card, and as well as reading some other reports for same bank, I think something needs to be done.

Company: WFNNB - Express
Country: USA
State: Texas
City: San Antonio
Address: PO BOX 659728

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