Wachovia
Unauthorized Google AdWords Debits Not Reversed After Dispute

On Sunday, 12-21-08, I contacted Darwin Beaty at Wachovia Loss Management (Card Services) (704) 590-9738, as Wachovia Branches, Business Account Services, Disputes and Loss Management were currently closed. The purpose of my call was to dispute Two (2) Automated Debits from my business account (XXXXXXX) that occurred on Friday, 12-19-08 from GOOGLE ADWORDS., $634.38/ $93.61 and prohibit any future debits from this company. Mr. Beaty made a evidentiary annotation to the Wachovia Computer System, time stamped, with remarks Customer requests dispute of Automated Debits.

Worried additional unauthorized and fraudulent debits would attempt to clear on Monday, I asked Mr. Beaty if I could place a freeze on the account and/or stop payment any future Automated ACH Debits to my account from GOOGLE ADWORDS. Mr. Beaty stated he could not freeze or limit the account in any way nor could he stop payment on any future ACH and that I should contact Business Services when they re-open, on Monday, 12-22-08. There was nothing he could do. This is the first verbal dispute made; made within 24 business/banking hours of the first 2 transactions.

On Monday, 12-22-08, (2) more unauthorized ACH Debits had cleared my account from GOOGLE ADWORDS. Wachovia Business Services was contacted again Monday, where I once again attempted to dispute and reverse the now (4) unauthorized ACH debits to my account. Customer Rep (Female) transferred to another Rep at Loss Management (Female) who indicated that transactions showing as Processing had in fact already cleared, and I would need to fill out a dispute form that she offered to send me by snail mail. She could not email it. She stated it would be 5 business days when the funds would be returned to me. This is the second verbal dispute made; made within 12 business/banking hours of the second two transactions.

Dispute documentation was downloaded off the Internet. It was then faxed and received at Wachovia, Tuesday, 12-23-08 at 10:18a, per Wachovia records, indicating that Wachovia did receive the signed documentation within 48 hours of the (2) Two 12-22-08 unauthorized transactions $3490.92, $799.55 and failed to act in a timely manner. Regardless, verbal disputes were made well within 24 hours.

Wachovia denied the return of all 4 transactions stating their policy is 24 hours to dispute this type of ACH, this per Felicia White. This equates to a total loss of $5,018.46 plus overdraft charges. This left the account seriously negative. Furthermore, on the day of denial, Wachovia took money out of another one of my account to cover the overdrawn account without any authorization.

Company: Wachovia
Country: USA
Phone: 8002223862
Site: wachovia.com

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