Bb&T
Fees

These people are ridiculous. I got a mysterious $8 maintenance fee on my statement, with no explanation after having an account for 4 years without this happening. SO I called and they told me it's because I didn't meet the $2500 that month. Nice, so they were going to keep charing me $8 until my savings account was empty? SO fine. I transferred funds into the account and the lady said everything was fine I shouldn't be fined next month. OF COURSE, I get next month's statement and another $8 fee, then I look at my balance which remained over 2500 since I put the money in. SO I call them again. I get put on hold 3 times and get told a supervisor will call me back because of course she can't figure out why I got charged. Of course, 5 hours later no supervisor has called me back. SO I get on the phone and call again. I explain everything to a very sweet woman. SHe tries to figure it out and is again perplexed. She finally claims it's because the average since last month is not over 2500 I got charged again. This sounds ridiculous to me. I said well I don't think I should pay this since your employees are lying to me. I asked the lady last month if I would be charged for this month and she said NO. She starts sputtering about talking to a supervisor puts me on hold where I get to listen about BB&T's values (YEAH RIGHT). Then they tell me they can't take maintenance fees off my account, I have to talk to my local branch. Then why the hell have i spent 30 minutes and 2 phone calls discussing this with you people! So she gives me the local number. I call them and get an earful of attitude. They start asking me if I've been writing checks from this account, I SAY NO (shouldn't they be able to tell if I've been writing checks from this account???) and that I called the 1800 number and they all said it was about the amount of money in the account. She says I'm going to have to call you back. YEAH I'll be holding my breath.incompetence doesn't even begin to describe it.

Company: Bb&T
Country: USA
State: Virginia

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